Cisco’s big buyer occasion Cisco Stay was virtualized and moved to this week. This was the primary digital occasion I’ve carried out with a give attention to networking and communication. CEO Chuck Robbins did the opening keynote, and he has stood out as some of the passionate of us in the case of Company Social Accountability and caring for each prospects and staff throughout these troublesome instances.
He opened by mentioning that in response to surveys, 73% of the parents surveyed are beneath some type of extreme psychological stress. Robbins has been on a mission to scale back that stress by specializing in connecting those that have to be related (like these beneath quarantine) and automating the instruments Cisco sells. As well as, all through the keynote he wove in components of Company Social Accountability, showcasing the spectacular means Cisco and its prospects helped throughout these troublesome instances.
Cisco Stay was one of many better-run keynotes with a mix of speaking, movies, and extra audio system who made the occasion comparatively extra partaking than most I’ve seen.
Let’s discuss my impressions.
One of many first important messages was that Cisco has a considerable give attention to getting their prospects up and working for this new Pandemic regular. Robbins praised the IT of us his individuals labored with repeatedly for taking over the associated duties aggressively, each defending their fellow staff and the enterprise. One thing like 88% of them, when surveyed, indicated that they had develop into much more strategic throughout this Pandemic disaster.
Cisco itself was on the forefront of this variation, shifting 98% of its workforce to distant over a matter of days. The teachings from this transfer made Cisco much more able to serving to their prospects. Nevertheless, Robbins known as out some prospects, like Met Life, who had already made a major funding that allowed them to make the shift shortly, successfully, and with little drama.
All through the occasion, Cisco known as out buyer after buyer who had executed nicely—praising the IT groups who went above and past. This reward is essential as a result of IT has needed to massively shift help whereas they, too, are affected by the associated well being dangers. Presenting them as heroes helps overcome the idea that their efforts have been under-appreciated (and it was not solely very nice, however the proper factor to do).
One instance was a Honeywell superhero video that showcased how they quickly went from 35Okay distant employees to over 100Okay. Additionally they spoke to information companies like CNN which are aggressively utilizing the expertise to attach their now distant visitors and hosts to the studio. In doing this, information programming wasn’t extra adversely impacted.
Cisco has internally been doing large readjustments. They reimagined (and are persevering with to reimagine) purposes, taking a look at higher methods to safe information when coping with a distant workforce, reworking their infrastructure, and empowering their now distant groups. What they realized doing that is being shared with prospects who’re having to undergo the identical course of. One space getting plenty of focus is the shopper expertise. Engagement has develop into extra sophisticated, and the instruments and persons are present process a course of that can make them fare simpler beneath these new situations.
To deal with the large improve in workload for an IT group, Cisco is advancing its AI ML (Synthetic Intelligence Machine Studying) capabilities in order that the instruments will more and more develop into a drive multiplier for IT and be capable of transfer in the direction of autonomy for the long run.
The numerous distinction with Cisco Stay is the embedding of Company Social Accountability. Tae Yoo’s staff working with Robbins has carried out a incredible job integrating this idea all through this occasion. Most frequently, CSR is a separate merchandise to be checked off a listing, not constructed into the agency’s tradition.
This separation lowers the general affect of the trouble and makes it seem like it’s extra smoke than substance. By integrating their efforts to make the world a greater place all through the occasion, they made it part of their firm’s picture and tradition, establishing it as a much more important a part of Cisco within the eyes of this viewers.
Because of this, I feel most left this occasion feeling much more optimistic about Cisco. To Stella Low and her staff that placed on the analyst portion of this occasion: wonderful work!